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IT Field Coordinator

Location: 

Kermit, TX, US, 79745

Req ID:  815

Western Midstream is a master limited partnership formed to own, develop, acquire, and operate midstream assets. We are engaged in the business of gathering, compressing, treating, processing, and transporting natural gas; gathering, stabilizing, and transporting condensate, natural gas liquids (NGLs), and crude oil; and gathering, transporting, and disposing of produced water for our customers.

We operate or own equity interests in assets in the Rocky Mountains, North-central Pennsylvania, and Texas, including approximately 16,000 miles of petroleum and natural gas pipelines and over 100 gathering, treating, and processing facilities.

Western Midstream (WES) is seeking an Sr IT Field Coordinator to join the Information Technology’ organization located in Kermit, TX that will provide IT Field Support and general computer desktop support for WES employees and WES contract personnel in the West Texas region. This role supports network operations in a real-time field environment and supports network operations in a multi-site, large enterprise network. It will also include Position must use the Service-Now Help Desk ticketing system and work with an outsourced Help Desk personnel. Travel to other WES locations in the West Texas area will be required as necessary.

 
Qualifications:
The successful candidate will have:

•    4 + years' experience on electronic communications and network systems.  

•    Good people skills and customer service focus
•    Good written and verbal communications skills
•    Self-motivated team player who can work with little direct supervision
•    Ability to handle multiple tasks and changing priorities
•    Hands-on experience installing, configuring, and troubleshooting networking/communications equipment – Palo Alto, Checkpoint, Cisco devices, wireless access points, switches, routers, etc. 

  • Good understanding of Microsoft Windows Operating systems and Office software products
  • Good understanding of imaging, internet, networking, telecommunications, graphics and database software
  • Hands-on experience in installing and troubleshooting PC hardware, applications, printers, networks, computer peripherals and option cards
  • Ability to work overtime/weekends and be on call as required
  • Driver’s license and travel to other WES locations will be required
  • Ability to lift a few ounces up to 50 pounds.

 

Responsibilities:
•    Installation/upgrade/inventory/problem resolution of computer hardware, software and will include end user assistance/training, IT equipment procurement and maintenance processes.

•    Interact with customer support and Enterprise Computing groups to ensure effective packaging and delivery of tools and applications (Windows XP/Windows 7 and Citrix)

•    Develop written cost and ROI proposals for major wireless projects
•    Monitor telecommunication systems
•    Provide support for data management
•    Support the roll-out of new applications
•    Maintain hardware inventory of IT assets. Requisition and receive hardware assets as needed by the business and by IT policies
•    Monitor system performance and respond to all hardware, software, WAN & LAN inquiries by clarifying technical issues and resolving problems firsthand 
•    Provide management with periodic status reports.

•    Keep local assigned sites informed of upcoming activities.
•    Keep customer base informed of changes and issues with the IT environment.

•    Work with IT groups to stay current on changes, initiatives, problems, and experiences seen across the enterprise

•    Provide backfill vacation support for other team members in the central support area.

 

 

 

Education:
High School Diploma/GED required; Bachelor’s degree preferred in one of the following: Computer Science, Information Management or Information Technology


Relocation:
This position is not eligible relocation


Work Schedule:
This position’s work schedule is: Monday through Thursday, 9 hours, and Friday, 4 hours. On-call and some off hours support will be required on an as needed basis.

 

Western Midstream does not offer sponsorship of employment-based nonimmigrant visa petitions for this role
 

Western Midstream is an equal opportunity employer committed to diversity in recruiting, hiring, developing, compensating and promoting applicants and employees.  All employment decisions are made without regard to sex, race, color, religion, national origin, citizenship, age, disability, marital or veteran status, sexual orientation, gender identity or expression, or any other legally protected categories.  This includes providing reasonable accommodation for employee's and applicant's disabilities or religious beliefs and practices.


Nearest Major Market: Midland